Privacy Policy

Information We Collect

When you register an account or use our services we collect the personal data necessary to provide a safe, personalised and compliant gaming environment. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details such as bank account or card information required to process deposits and withdrawals.

We also gather verification documents during the know-your-customer process to meet regulatory obligations and prevent fraud. In addition, technical data is collected automatically whenever you visit the site. This may comprise your IP address, device type, browser version, operating system, pages viewed, time spent on the platform and referral source.

Where you choose to engage with customer support, we keep records of correspondence to ensure we can respond effectively to your queries and improve our service quality.

How We Use Your Personal Data

All information we hold is used strictly to operate the casino, fulfil legal obligations and enhance your experience. Primary purposes include account creation and management, identity verification, transaction processing, bonus administration, responsible gambling monitoring and fraud prevention.

We may analyse usage patterns to tailor game recommendations, detect unusual activity and maintain the integrity of our platform. With your explicit consent we also send occasional promotional messages about new games, tournaments and special offers. You retain the right to withdraw this consent at any time.

Sharing and Disclosure

We never sell personal data to third parties for marketing purposes. However, certain trusted service providers may receive limited information where necessary to deliver our services. These partners include payment processors, identity verification agencies, anti-money laundering screening services, hosting providers and licensed gaming authorities.

Disclosure may also occur when required by law, court order or regulatory request, particularly in connection with licensing conditions or criminal investigations. All third parties are contractually bound to maintain appropriate security standards and use the data solely for the purposes we specify.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to ensure smooth functionality, remember your preferences and analyse site performance. Essential cookies allow you to remain logged in and enable core features such as game loading and account access.

Analytical cookies help us understand how visitors interact with the platform so we can make improvements. You can manage or disable cookies through your browser settings, although doing so may affect the performance of certain areas of the site.

Data Security and Retention

We maintain industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or alteration. These include encryption of sensitive information, secure servers, access controls and regular security reviews.

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this notice or to meet legal and regulatory requirements. Once retention is no longer justified, the data is securely deleted or anonymised.

Your Rights

You have several important rights regarding the personal data we hold. These include the right to access a copy of your information, request correction of inaccurate details, ask for deletion where there is no longer a legitimate reason for us to keep it, and object to or restrict certain types of processing.

To exercise any of these rights simply contact our customer support team. We will respond promptly and in accordance with legal timeframes. Should you remain dissatisfied with our response you may also lodge a complaint with the relevant data protection authority.

International Transfers

Some of our service providers are located outside the UK. When personal data is transferred to countries that do not offer equivalent protection, we ensure appropriate safeguards are in place through contractual agreements that meet UK data protection standards.

Changes to This Notice

We may update this privacy notice from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be posted on this page with the effective date clearly displayed. We encourage you to review it periodically so you remain informed about how we protect your information.

If you have any questions about how Lucky Capone Casino handles your personal data, please do not hesitate to contact our support team through the live chat facility or email address provided on the website.